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Refund Policy

Refund Policy

Effective Date: 2025/FEB/09

1. Overview

At Trade-Book.ai, we strive to provide exceptional services to our clients. Due to the nature of our offerings, we have specific guidelines regarding refunds. Please read this policy carefully to understand your rights and our obligations.

2. Subscription Services

  • Free Trial: We offer a 7-day free trial for new users to evaluate our services. We encourage you to utilize this period to assess our platform's suitability for your needs.

  • Refund Eligibility: Once a subscription is purchased, refunds are generally not provided. Exceptions may be made under the following circumstances:

    • Technical issues on our end that prevent access to the service.

    • Billing errors, such as duplicate charges.

3. Requesting a Refund

If you believe you are eligible for a refund based on the criteria above:

  • Contact Us: Reach out to our support team at info@trade-book.ai within 14 days of the billing date.

  • Information Required: Provide your account details, transaction ID, and a detailed description of the issue.

4. Processing Refunds

  • Evaluation: Upon receiving your request, we will review the circumstances and notify you of the decision within 7 business days.

  • Approved Refunds: If approved, refunds will be processed to the original payment method within 10 business days.

5. Changes to This Policy

Trade-Book.ai reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. We recommend reviewing this policy periodically to stay informed.

6. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

  • Email: info@trade-book.ai

  • Mailing Address: 5830 E 2nd St, Ste 7000 Casper WY 82609, Wyoming, United States

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Email: info@trade-book.ai

5830 E 2nd St, Ste 7000 Casper WY 82609

Wyoming,

United States

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Refund Policy

TRADE-BOOK does not accept applications from residents of Israel, Iran, Iraq, Lebanon, Syria. The information on this site is not directed at residents in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

HIGH RISK WARNING: Foreign exchange trading carries a high level of risk that may not be suitable for all investors. Leverage creates additional risk and loss exposure. Before you decide to trade foreign exchange, carefully consider your investment objectives, experience level, and risk tolerance. You could lose some or all of your initial investment; do not invest money that you cannot afford to lose. Educate yourself on the risks associated with foreign exchange trading, and seek advice from an independent financial or tax advisor if you have any questions. Any data and information is provided 'as is' solely for informational purposes, and is not intended for trading purposes or advice.

 

PAST PERFORMANCE RESULTS ARE NOT NECESSARILY INDICATIVE OF FUTURE RESULTS. NO REPRESENTATION IS BEING MADE THAT ANY ACCOUNT WILL OR IS LIKELY TO ACHIEVE PROFITS OR LOSSES SIMILAR TO THOSE SHOWN. THERE ARE NUMEROUS OTHER FACTORS RELATED TO THE MARKETS IN GENERAL OR TO THE IMPLEMENTATION OF ANY SPECIFIC TRADING PROGRAM WHICH CANNOT BE FULLY ACCOUNTED FOR BY PAST PERFORMANCE RESULTS. PROSPECTIVE CLIENTS SHOULD BE PARTICULARLY WARY OF PLACING UNDUE RELIANCE ON PAST PERFORMANCE RESULTS AND SHOULD NOT BASE THEIR DECISION ON INVESTING IN ANY TRADING PROGRAM SOLELY ON THE PAST PERFORMANCE PRESENTED. ADDITIONALLY, IN MAKING AN INVESTMENT DECISION, PROSPECTIVE CLIENTS MUST ALSO RELY ON THEIR OWN EXAMINATION OF THE PERSON OR ENTITY MAKING THE TRADING DECISIONS AND THE TERMS OF THE ADVISORY AGREEMENT INCLUDING THE MERITS AND RISKS INVOLVED.

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